9 Keys to Successful Audits

Description

Audits are one of the elements that makes your quality management system complete. It fits snugly into the “check” component of your plan-do-check-act cycle. Audits aren’t a haphazard or optional occurrence that you tolerate to maintain certification. It’s an invaluable assessment tool that provides a reliable indicator of the integrity of your organization’s system and processes.

This book presents nine keys that will help your organization reap benefits from its audit—internal or external—program:

1. Plan and prepare.
2. Drive fear out of the audit program.
3. Ensure adequate training.
4. Create effective checklists.
5. Hone your interviewing skills.
6. Manage the audit team.
7. Write an informative audit report.
8. Take action on audit findings.
9. Report back to top management.

About the Author
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a Certus Professional Certification certified QMS lead auditor, an ASQ Certified Quality Auditor, and a senior member of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes.