Document Control

Description

Document control is essential, but where should you begin? They’re supposed to be useful tools, but whether they’re printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldn’t function. ISO 900 and other quality management systems require document control, and for good reason. Documents aren’t individual, stand-alone elements of the management process. They’re interrelated, formatted in different media, and controlled by various and distinct functions. Keeping critical information current and in the right hands requires more than just signing off on procedures. Document control is essential, but where should you begin?

This book offers clear explanations about the document control process as well as practical solutions for creating, organizing, and maintaining documents, including:

* A discussion of different kinds of documents, including electronic media and QMS requirements
* Identifying and defining responsibility
* Understanding the relationship between documents and records
* Tips for document writers
* Managing and maintaining documents
* Issues of accessibility
* Handling revisions and deviations
* Writing document control procedures

About the Author
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a Certus Professional Certification certified QMS lead auditor, an ASQ Certified Quality Auditor, and a senior member of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes.